M7 initially engaged with the Church of Scotland to provide an independent view of the systems, practices and levels of service provided by the IT Department of.
As a result of this review a number of short term tactical solutions were recommended as well as a longer term strategic view of infrastructure requirements and administrative procedures.
The first engagement was for M7 to provide an interim IT Manager to oversee the day to day management of the IT Department, manage and plan the implementation of the agreed projects, put in place help desk SLA’s and provide a 3-5 year IT strategy for the incoming IT Management full-time role.
This engagement is now underway and with the assistance and input of the Church of Scotland IT support department, the first project is well underway i.e. the migration of all users to a new and stable Exchange platform. Other projects defined and in their planning stages include the refresh of the networking infrastructure, reviewing and defining of help desk procedures and the server migration strategy to a new Virtual architecture.